Our FAQ is a list of our most frequently asked questions. The questions and answers focus on our products, shipping, returns and payment methods. We also answer questions on how to easily navigate our website.
Please follow our easy to follow step by step instructions on How to Clean Your Crystal Chandelier
Yes, you may add a shade to most GLOW Lighting chandeliers and ceiling lights with our shade attachment adapters. Our blog on How to Update a Chandelier with Shades explains in detail how to transform your crystal chandelier with a sheer drum shade.
Light bulbs are not sold with the light fixtures. For the correct bulb type and wattage needed, please refer to the installation and trimming instructions that are provided with your crystal fixture. To learn about the different light bulbs please read How to Buy Crystal Chandelier Bulbs
All GLOW Lighting products will work with 120-volt standard dimmers. If you are using LED replacement light bulbs check to see if they are dimmable.
Any chandelier that is suspended by chain may hang on a sloped ceiling. Light fixtures that are suspended with a single rod may also be mounted on a slope ceiling but would require the use of a sloped ceiling adapter.
The amount of chain and wire depends on the type, style and size of the light fixture. Please click here for the details of What’s Included.
Our article the Ultimate Crystal Chandelier Guide gives all the information you need to select the perfect size chandelier for your space.
Our Trimming Options page explains the grades of crystals that GLOW offers. You will also find a detailed explanation of the different seashells we use for our shell chandeliers; ceiling lights and wall sconces .
Simply click Shop and all the filters appear. Under the heading Room each room is listed. Please keep in mind that our light fixtures are designed to be used in many different room settings.
If you click Shop All Lighting, you will find our entire product selection. If however you know the style you are interested in, simply click the applicable heading and all the light fixtures in that style will be highlighted.
Our link Lighting Sale highlights our current specials, promotions and sales. Our promotions and special offers are constantly changing.
Yes. Just click on the image to enlarge.
GLOW currently offers online shopping in Canadian and US dollars. To change currency simply click either Canada or United States located at the bottom of the homepage.
All invoices may be paid securely online. For US customers we accept payment by VISA; VISA Debit; Master Card; Debit Master Card and Discover. For Canadian customers we accept payment by Interac E-Transfer; VISA, Master Card and Discover. Our payment methods are subject to change.
When you go to checkout, there will be an option to enter a valid promo/coupon code
Taxes are based on location. They are applied at checkout.
If you wish to add additional fixtures to your order, please place a new order with only the new items.
To cancel an order please e-mail or call us within 24 hours of your purchase. An order may only be cancelled if it has not yet been shipped. Please note special order items including custom, discontinued and non-stocking fixtures many not be cancelled.
Should you receive a damaged or incorrect item, please click here to contact our Customer Service Team. Please have your order number handy so a Customer Service specialist can help resolve the situation as quickly and easily as possible.
Please follow this link to read our complete Product Return policy.
Please click here to learn more about our Product Warranty
GLOW offers free shipping on orders over $50 for US and Canadian orders. Some exceptions apply.
We currently ship orders to the Continental United States and Canada. However, we are not limited to these two countries. Please call us at 1-888-838-4569 for special shipping arrangements.
Every GLOW orders are carefully packaged and shipped using a globally trusted carrier. Once the order is shipped tracking numbers are provided.
To answer other FAQ not listed, please contact us by email, chat or phone.