Product Warranty

Warranty Guidelines

GLOW® warrants that the Products it provides will be free from manufacturer’s defects in material and workmanship for 1 (one) year effective from the date of shipment from GLOW®.

If any of the warranted Products are found by GLOW to be defective, such Products will, at GLOW®’s discretion be replaced, repaired or refunded less the amount directly attributable to Purchaser’s prior use of the Product. GLOW® will return the repaired or replaced Product prepaid freight. This warranty excludes labor or other costs and expenses to remove or install any defective, repaired or replaced Product.

The provisions of this warranty do not apply to Products that have been subjected to accident, misuse, mishandling, misapplication, connected voltage at more than 5% above standard North American Voltage, unusual use, including but not limited to:  use in an environment where the annual average operating ambient temperature is below 27 or above 95 degrees Fahrenheit), humidity greater than 75%, neglect including but not limited to improper maintenance: accident, acts of God, improper installation or care, failure to follow the Product’s written instructions and specifications for normal use and care, improper packaging of Products being returned to GLOW®, modification (including but not limited to use of Third Party unauthorized parts or attachments), or adjustment or repair. Significant Product exposure to chemicals, harsh cleaners, salt water or salt air will render all warranties on finishes void. Normal use means for no more than 6 hours per day. This warranty only applies when all components, including transformers, have been provided by GLOW®. Substituting another manufacturer’s product will render the warranty void.

Warranty Repair and Replacement Service Instructions

GLOW® will replace your product or part free of charge if your product or part has been determined to be a manufacturing defect that is covered by the Product Warranty above.  You must communicate with GLOW®’s Customer Service team before returning your product which is under warranty.

  1. Prior to sending any products back to GLOW®, please contact our Customer Service team. We are often able to help resolve the problem quickly via email. If you did not purchase the product from GLOW® directly, please have the retailer of the product contact us (e.g., Steve from Best Lighting).
  2. If our Customer Service team determines that your problem qualifies under warranty coverage, you will be issued an RGA (Return Goods Authorization) number. Prepare and pack the fixture appropriately for return shipping. If a defective item is not packed securely and packaged correctly, GLOW® will not accept the return.
  3. Write your RGA number on the outside of the box.

A product that is returned to GLOW® and doesn’t qualify for warranty for coverage will be returned to the purchaser at the purchaser’s request; however, GLOW® will not be responsible for any shipping charges in this situation.

Last Updated: September 20, 2018